Privacy Policy

Who we are

VELOR provides AI infrastructure that helps service businesses automate lead capture, customer communication, appointment booking and operational workflows. This policy explains what personal data we collect, why we collect it, and the choices you have.

For the purposes of UK data protection law, VELOR is the data controller for the information you submit through velor.systems.

Information we collect

When you request a demo or contact us, we collect the details you provide — typically your name, email address, company name and the message you send. We also collect basic technical information, such as your browser type and pages viewed, to keep the site secure and understand how it is used.

We do not sell your personal data, and we do not collect more than we need to respond to your enquiry and run our services.

How we use your information

We use your information to respond to demo requests and enquiries, to arrange and deliver the services you ask for, to improve our website, and to meet our legal obligations. We rely on your consent and our legitimate interest in operating and improving the business as the lawful bases for this processing.

Storage and retention

Customer data is hosted within the United Kingdom. We retain enquiry information only for as long as necessary to respond to you and to keep appropriate business records, after which it is deleted or anonymised.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data, to object to or restrict its processing, and to request a copy of the data you have given us. To exercise any of these rights, contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.